Support Request Form

If you require support, please help us to deal with your problem as quickly as possible by giving us as much information as you can before speaking to us. Please complete the form below, alternatively print this page out and fax it to us on +44 (0)1707 886119 or email support@xisl.com.

If you do send email to us, please avoid "Word" format - send the email as plain text, HTML, PDF or screenshots as JPEG - thanks.

Contact name
Organisation
Telephone (+ext.)
Fax and/or email
Main Product affected
Area(s) affected
Product Release
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Release number obtained from overall version from module
Particular parts affected
Has this feature
Hardware Platform / OS release
Prior to observing this problem, did you (please check all options that apply) Upgrade the hardware
Upgrade the operating system
Reconfigure the operating system
Install/upgrade third party software
Restore some or all of the system from backup
Add, remove or change network hosts and services
Add, remove or change users or groups
Modify help or configuration files
Make any other changes however irrelevant seeming
Please give any relevant details
Messages in system log (/usr/spool/spd/spshed_reps or /usr/spool/batch/btsched_reps) No
Yes but nothing apart from "startup" or "shutdown" messages
Yes, last few lines attached
How would you describe this problem
Other software on system OS and Third party software running OK
Experiencing problems with other software also
Please describe your problem as fully as you can in as much detail as possible. Copy in any error messages etc generated by the product